Outsourced IT & MSP Management

Most small offices don't need a full-time IT department. They need someone who answers the phone, fixes things before they become a crisis, and explains the decisions in plain terms. That matters more when losing a day to a broken server isn't just inconvenient; it's a broken promise to the clients and partners relying on you. That's the role we take on.

What's included

• Helpdesk support for your whole team, remote and on-site
• 24/7 monitoring of servers, endpoints and backups
• Patch management, antivirus/EDR and baseline security hardening
• Backup and disaster recovery planning
• Quarterly strategy reviews — budgeting for what's coming, not just fixing what's broken
• Vendor and ISP liaison, so you make one call, not five

Packages

Three fixed tiers, priced per user per month — no long tie-in contracts, and you can move up or down a tier as your business changes.

Essential	Standard	Complete
From £40/user/month Business-hours helpdesk Patch management Antivirus/EDR Monthly backup checks	From £65/user/month Everything in Essential, plus: Extended-hours helpdesk 24/7 monitoring & alerting Weekly backup testing Quarterly strategy review	From £95/user/month Everything in Standard, plus: Priority response SLA Security hardening & reviews Disaster recovery planning Cyber Essentials maintained External security monitoring included

Co-managed arrangements (supporting an existing in-house IT lead) are also available — get in touch for a scoped quote either way.

Add-on: External Security Monitoring

£29/month per domain — included free on the Complete tier Continuous, automated scanning of your public-facing security posture: email authentication (SPF/DKIM/DMARC), SSL certificate expiry, exposed network ports, and security headers on your website. Scored out of 100, checked on a schedule, with an alert the moment something changes for the worse — a certificate about to expire, a port that shouldn't be open, an email record that's gone missing.

What you get each month: A branded PDF report with your score and trend Email alert on any drop in posture No agent or install required — entirely external

Available on its own for businesses that don't need full outsourced IT support but want an early warning if something's slipped — not a replacement for the £149 Health Check's hands-on review, but a way of catching drift between them.